Privacy Policy

Effective Date: March 29, 2026  |  Last Updated: March 29, 2026

1. Introduction and Who We Are

Welcome to Dewey's Pizza. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and in accordance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant federal and state data protection regulations.

This Privacy Policy applies to all users of our website (deweyspizza.world), our online ordering systems, mobile applications, in-store interactions, loyalty programs, and any other digital or physical touchpoints through which Dewey's Pizza may collect personal information from you.

By accessing or using our website, placing an order, signing up for our newsletter, participating in promotions, or otherwise engaging with Dewey's Pizza, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

For all privacy-related inquiries, you may contact us at:

• Company Name: Dewey's Pizza
• Website: deweyspizza.world
• Email: [email protected]

2. Information We Collect

Dewey's Pizza collects several types of information in connection with the services we provide. The categories of personal information we collect are described in detail below.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, contact our customer service, or interact with our website in ways that require identification, we may collect the following personal information:

• Full name
• Email address
• Telephone number (mobile and/or landline)
• Delivery address and billing address
• Date of birth (when required for age verification or birthday promotions)
• Username and password (for account-based services)
• Loyalty program membership number
• Payment information (credit/debit card number, expiration date, billing zip code — processed securely through third-party payment processors)

2.2 Order and Transaction Information

When you place an order through our website or other ordering channels, we collect information related to the transaction, including:

• Items ordered and customizations
• Order history and frequency
• Delivery instructions and preferences
• Payment method and transaction confirmation numbers
• Special requests or dietary preferences you choose to share
• Timestamp and location of order placement

2.3 Usage and Behavioral Data

We automatically collect certain information about how you interact with our website and digital platforms. This includes:

• Pages visited and time spent on each page
• Links clicked and navigation paths
• Search queries entered on our website
• Frequency and duration of visits
• Items added to cart (including abandoned carts)
• Promotional materials clicked or ignored
• Referral source (how you arrived at our website)

2.4 Device and Technical Information

When you access our website or digital services, our systems may automatically collect technical information from your device, including:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Device identifiers and advertising IDs
• Cookie identifiers and session tokens
• Time zone and language settings
• Internet service provider (ISP)

2.5 Location Data

With your permission, or as part of delivering our services, we may collect geolocation data, including:

• Precise GPS location (when you enable location services on your device)
• Approximate location derived from your IP address
• Delivery address and surrounding area information used to identify the nearest Dewey's Pizza location

2.6 Communications and User-Generated Content

If you contact us via email, phone, or through forms on our website, or if you leave reviews, participate in surveys, or engage with our social media accounts, we may collect:

• Content of your messages, feedback, or complaints
• Reviews, ratings, or survey responses you submit
• Photos or images you choose to share
• Social media usernames or handles if you interact with our branded accounts

2.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Third-party delivery platforms and apps that facilitate orders on our behalf
• Social media platforms when you log in using social authentication (e.g., "Login with Google" or "Login with Facebook")
• Marketing partners who assist us with advertising campaigns
• Analytics providers who help us understand user behavior
• Fraud detection and security service providers

3. How We Use Your Information

Dewey's Pizza uses the personal information we collect for a variety of legitimate business purposes. We only use your information in ways that are consistent with the purpose for which it was collected and applicable law.

3.1 Order Fulfillment and Service Delivery

The primary purpose for collecting your personal information is to fulfill your orders and provide you with the highest quality food and service experience. Specifically, we use your information to:

• Process and confirm your orders
• Coordinate delivery or pickup services
• Communicate order status updates and estimated delivery times
• Process payments and send receipts
• Manage your account and loyalty program membership
• Respond to customer service inquiries and resolve disputes
• Verify your identity and prevent fraudulent transactions

3.2 Analytics and Service Improvement

We use aggregated and anonymized data, as well as individual usage data where permitted, to improve our products and services:

• Analyzing customer ordering trends to optimize our menu offerings
• Evaluating website performance and user experience
• Conducting internal research and business intelligence reporting
• Testing new website features or ordering flows
• Understanding delivery performance and areas for operational improvement

3.3 Marketing and Promotional Communications

With your consent (where required by law), or as permitted under applicable marketing regulations, we may use your personal information for:

• Sending promotional emails, including special offers, discounts, and new menu announcements
• Personalizing marketing content based on your ordering history and preferences
• Sending birthday rewards or loyalty program benefits
• Delivering targeted advertisements on third-party platforms (subject to your privacy settings on those platforms)
• Conducting customer satisfaction surveys and soliciting reviews
• Notifying you of changes to our menu, locations, or services

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, by contacting us at [email protected], or by updating your account preferences.

3.4 Legal Compliance and Safety

We may use your personal information as required or permitted by law, including:

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from law enforcement or government authorities
• Enforcing our Terms of Service and other policies
• Protecting the rights, property, and safety of Dewey's Pizza, our customers, and the public
• Preventing, detecting, and investigating fraud or other illegal activities

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, understand how you interact with our services, and deliver relevant content and advertising. Cookies are small text files placed on your device when you visit our website.

4.1 Types of Cookies We Use

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about our cookie practices, please refer to our full Cookie Policy available on our website.

5. Sharing Your Information with Third Parties

Dewey's Pizza does not sell your personal information to third parties. However, we do share your information with trusted partners and service providers under the following circumstances:

5.1 Service Providers and Business Partners

We share personal information with third-party vendors who perform services on our behalf. These service providers are contractually obligated to protect your data and use it only for the purposes we specify. Categories of service providers include:

• Payment processors: To securely handle credit card and payment transactions
• Delivery logistics partners: To coordinate food delivery to your location
• Cloud hosting and IT services: To store and manage our data infrastructure
• Email and SMS marketing platforms: To send promotional and transactional communications
• Analytics providers: Such as Google Analytics, to understand website traffic and behavior
• Customer support tools: To manage and respond to customer inquiries
• Fraud prevention services: To detect and prevent unauthorized transactions
• Loyalty program technology providers: To administer rewards and membership benefits

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, courts, or other legal entities if we are required to do so by law, court order, or legal process, or if we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation or government request
• Protect the rights or property of Dewey's Pizza
• Prevent or investigate potential illegal activities
• Protect the personal safety of our customers, employees, or the public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our business assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change by posting a notice on our website or sending you an email, and you will have the opportunity to exercise your rights with respect to that information.

5.4 Aggregate and Anonymized Data

We may share aggregated, anonymized, or de-identified data that does not personally identify you with third parties for marketing, research, analytics, or business intelligence purposes. This information cannot reasonably be used to identify you as an individual.

6. Data Security

Dewey's Pizza takes the security of your personal information very seriously. We implement a comprehensive set of technical, organizational, and administrative security measures designed to protect your data from unauthorized access, disclosure, alteration, misuse, or destruction.

6.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Payment Security: Payment card information is processed through PCI-DSS compliant payment processors. Dewey's Pizza does not store full credit card numbers on its servers.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on a principle of least privilege.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls and monitored for suspicious activity.
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted to prevent unauthorized access.

6.2 Organizational Security Measures

• Regular employee training on data privacy and security best practices
• Data privacy impact assessments for new projects or services involving personal data
• Contractual data protection obligations imposed on all third-party service providers
• Internal data handling policies and procedures aligned with applicable privacy laws

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information under applicable U.S. privacy laws. Dewey's Pizza is committed to honoring these rights and making them easy to exercise.

7.1 Rights Available to All U.S. Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions (e.g., information we are required to retain for legal or business purposes).
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you are entitled to additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know: The right to know what categories and specific pieces of personal information we have collected about you, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Data Portability: The right to receive a copy of your personal information in a portable, readily usable format.
• Right to Opt Out of Sale or Sharing: The right to direct us not to sell or share your personal information with third parties for cross-context behavioral advertising. Dewey's Pizza does not sell personal information, but we may share it with advertising partners in ways that may qualify as "sharing" under CPRA.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information (such as precise geolocation, financial data, or health information) to purposes necessary to provide our services.
• Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising any of your CCPA/CPRA privacy rights. We will not deny you services, charge you different prices, or provide you with a lower quality of service because you exercised your privacy rights.
• Right to Correct: The right to request correction of inaccurate personal information we maintain about you.

7.3 How to Exercise Your Rights

To exercise any of the privacy rights described above, you may submit a request by:

• Emailing us at: [email protected]
• Visiting our website: deweyspizza.world

We will respond to verified requests within 45 days of receipt. If we require additional time (up to 90 days total), we will notify you in writing. We may ask you to verify your identity before processing your request to protect the security of your personal information. You may also designate an authorized agent to submit requests on your behalf.

8. Data Retention

Dewey's Pizza retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods vary depending on the type of data and the purpose for which it is held.

When your personal information is no longer needed for its original purpose and we are not legally required to retain it, we will securely delete, destroy, or anonymize it in accordance with our data disposal procedures.

9. Children's Privacy

Dewey's Pizza complies with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect, use, or disclose personal information from children under 13 years of age without verifiable parental consent. If we discover that we have inadvertently collected personal information from a child under 13, we will promptly delete such information from our records.

If you are a parent or guardian and believe your child under 13 has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

Users between the ages of 13 and 17 should obtain parental permission before creating an account or placing orders through our website. By using our services, you represent and warrant that you are at least 18 years of age, or that you have obtained appropriate parental consent if you are between 13 and 17 years of age.

10. International Data Transfers

Dewey's Pizza is based in the United States, and our primary data processing activities occur within the United States. If you are accessing our services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and services from outside the United States, you acknowledge and consent to the transfer of your personal information to the United States. We take appropriate measures to ensure that such transfers are conducted in compliance with applicable data protection laws and that your information remains protected to a standard equivalent to that in your home jurisdiction.

If you have concerns about international data transfers or your rights under the laws of your country, please contact us at [email protected].

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, delivery apps, or other online services that are not operated or controlled by Dewey's Pizza. When you click on such links, you will be directed to external websites governed by their own privacy policies and terms of service.

Dewey's Pizza is not responsible for the privacy practices, content, or data collection activities of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information.

Common third-party platforms you may interact with in connection with our services include delivery apps, social media platforms (Facebook, Instagram, TikTok, etc.), and payment processors. Each of these has its own data governance framework that is independent of ours.

12. Your Choices and Preference Controls

Dewey's Pizza believes in giving you control over your personal information. In addition to the privacy rights described in Section 7, you have several ways to manage your data and preferences:

12.1 Account Settings

If you have created an account on our website, you can log in at any time to update your personal information, delivery addresses, payment methods, and communication preferences through your account dashboard.

12.2 Email Opt-Out

Every marketing email we send includes an "unsubscribe" link at the bottom of the message. You may click this link at any time to stop receiving promotional emails. Please note that even after opting out of marketing emails, you may still receive transactional emails related to your orders, account activity, or important service updates.

12.3 Browser and Cookie Controls

You can manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or receive a notification before a cookie is placed. Disabling certain cookies may impact your ability to use certain features of our website effectively.

12.4 Do Not Track Signals

Some browsers support a "Do Not Track" (DNT) signal that notifies websites that you do not want to be tracked. At this time, our website does not respond to DNT signals due to the lack of a universal standard for interpreting them. However, we remain committed to respecting your privacy preferences through the cookie management options described above.

13. How to File a Complaint

If you have concerns about how Dewey's Pizza handles your personal information and believe that we have not adequately addressed your complaint, you have the right to file a complaint with the relevant data protection authority or consumer protection agency in your jurisdiction.

13.1 Federal Trade Commission (FTC)

If you believe your consumer privacy rights have been violated, you may file a complaint with the Federal Trade Commission (FTC), which enforces consumer protection laws in the United States, including those related to data privacy and unfair or deceptive business practices:

• FTC Website: www.ftc.gov
• FTC Complaint Center: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

13.2 California Residents — California Privacy Protection Agency (CPPA)

If you are a resident of California and believe your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• CPPA Website: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

13.3 Contact Dewey's Pizza First

We encourage you to contact us directly before filing a complaint with a regulatory authority. In many cases, we can resolve your concerns quickly and effectively. Please reach out to our privacy team at:

• Email: [email protected]
• Website: deweyspizza.world

We will acknowledge receipt of your privacy complaint within 10 business days and aim to provide a substantive response within 30 business days.

14. Changes to This Privacy Policy

Dewey's Pizza reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or technology landscape. When we make material changes to this policy, we will notify you by:

• Posting the revised Privacy Policy on our website with a new "Last Updated" date
• Sending an email notification to users who have provided their email address, where required by law
• Displaying a prominent notice on our website or in our app, where appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any revised Privacy Policy constitutes your acceptance of the changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Dewey's Pizza handles your personal information, please do not hesitate to reach out to us. We are committed to addressing your inquiries promptly and transparently.